Whatever your precise needs for contact center and customer experience evolution and innovation, 8x8 can help. The 8x8 Experience Communications Platform™ powers engaging, responsive communication experiences that delight customers and make your business more agile.
Unlike point solutions, 8x8 delivers personalized experiences that boost employee productivity, guarantees platform-wide uptime, and lowers costs.

In addition, 8x8's offering delivers a number of innovative Al-driven platform enhancements to transform customer engagement including 8x8 Intelligent Customer Assistant and 8x8 Supervisor Workspace for 8x8 Contact Center as well as a platform-wide integration with OpenAl.

By infusing deeper Al/ML, natural language understanding models, and performance capabilities into 8x8 Contact Center, and across the 8x8 XCaaS™ (Experience Communications as a Service™) integrated cloud communications and contact center platform, 8x8 enables customer-obsessed organizations to build exceptional customer journeys, enhance team productivity, and empower leaders with advanced real-time insights.

Beyond the platform's own Al-driven innovation, 8x8 also offers a Technology Partner Ecosystem to easily integrate best-of-breed Al solutions for CX optimization. Interested in taking the next step toward optimizing customer experience in and beyond the contact center? Talk to one of our experts now.

1. Advanced Analytics & Reporting
8x8 provides powerful reporting tools that help you track agent and caller performance, identify trends, and make data-driven decisions. This insight ensures you can optimize your operations and improve overall customer satisfaction.


2. Real-Time Agent Monitoring & Availability
With 8x8, you can easily see which agents are available or on calls, allowing for better resource management. This means quicker response times, reduced customer wait times, and more efficient call routing.


3. Seamless Integration with Existing Systems
8x8 integrates effortlessly with your current CRM and other business systems, allowing for a smooth transition and improved workflow without disruption.


4. Omnichannel Support
8x8 enables you to manage communications across multiple channels—voice, chat, email, and social media—all in one platform. This flexibility allows your team to meet customers wherever they are.


5. Scalability & Flexibility
As your business grows, 8x8 grows with you. Its cloud-based architecture allows you to scale up or down easily, providing you with the flexibility to adjust your contact centre as needed.