Working from home and hybrid working has stayed popular since the Covid Pandemic, and for good reasons too. No more commuting, increased productivity and a better work/life balance. With many employees now permanently based at home have you thought about upgrading your outdated PBX system to reflect the new way of working?
At Cumulus Business Solutions we know remote work can be hugely successful, but part of that success depends on employees communications experiences that are easy to use and accessible from any channel and device, requirements that cannot be guaranteed with an outdated PBX system.
You could be putting your business at risk by not upgrading to a cloud hosted system, especially as your employees demands increase and your workforce communication systems continue to evolve.
As a result of legacy systems' siloed nature, they can be complex at every turn—from deployment to management, maintenance, and troubleshooting. By deploying, integrating, and managing disparate technologies in the cloud, you can reduce deployment time and costs.
In legacy PBX systems, scaling services is difficult, labour-intensive, expensive, and involves countless wires, routers, and switches. With cloud hosted systems, there are no phone lines to run or infrastructure to maintain, since they support MPLS, SD-WAN, and other private network connections.
3. Keep up with your competitors by easily upgrading to new communication features
Video conferencing and instant messaging, popular with todays workforce, cannot be integrated into traditional PBXs or other business applications. For example, sales staff are more productive when the CRM applications they rely on are enabled with built in web dialling and automatic call logging capabilities. With cloud hosted communications, you can easily deploy new features centrally and remotely over the Internet with minimal IT assistance, reducing frustration, confusion, and expensive IT costs.
The traditional PBX does not offer much reporting or analysis. The few insights you can extract from legacy technology are slow and cumbersome to produce and do not provide a holistic picture, which makes them unusable. Cloud communications enable you to make informed business decisions based on data-driven insight rather than hunches and guesswork.
The disaster recovery and business continuity features of traditional PBX systems are insufficient. In addition to putting employees and customers at risk, communications failures can damage the brand and reputation of your company. Cloud communications systems operate best in redundant, geographically dispersed data centres. Connections between the mirrored servers are maintained even if one server fails, plus employees can still connect internally and externally regardless of what happens. Additionally, employees keep their personal numbers private by using their business number.
Here at Cumulus Business Solutions we can help your business get started with cloud hosted PBX solutions.
We offer the best and affordable solutions from Gamma Horizon and 8x8.
Give us a call today on 01223 455655 or visit our website www.cumulusbusiness.co.uk
Original source 8x8
