If you are still relying on a traditional PBX in your organisation, it could be time to consider moving to a hosted solution to realise all the benefits that cloud-based telephony has to offer.
Hosted telephony is a telephone system that resides in the cloud rather than in your office. Users access the system through a standard IP handset or a softphone – a screen-based virtual phone with headset. Calls are made and received over a broadband connection. From there they are routed to PSTN fixed and mobile devices.
As well as giving your organisation access to low-cost and free IP calling, a hosted system puts a huge range of smart call management features at your fingertips. Mobiles and other devices can also be integrated.
Perhaps most important is the degree of control a hosted system gives you. Your organisation’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple interface, and it’s great for businesses with multiple sites and remote/mobile workers.
Geo numbers fall into two main categories: non-geographic numbers and Geographic numbers. Non-geographic numbers are cloud-based numbers such as 0800, 0844, 0845 and 0871. For the caller, calls to 0800 numbers are free from a UK landline, whereas there will be a set charge for 0843, 0844, 0845 and 0871.
Geographic numbers are 01, 02 and 03 landline numbers that live in the cloud. These can give a company a virtual nationwide presence – for example a Cambridgeshire based company wishes to have a presence in London. They simply have a 0207 number that will ‘point’ toward their 01223 number. This also has the added bonus of saving money by removing the need for installing office space or installing new lines and phone systems.