A contact centre is a central point from which organizations manage all customer interactions across various channels. Their primary purpose is to offer customers efficient and effective technical support, customer service and sales assistance.
Contact centres typically include one or more call centres but may also include other types of customer contact channels, including emails, webchats and social media interactions. Also, organizations often integrate contact centres with their customer relationship management (CRM) strategies.
Our team can be contacted Monday to Friday, 8:30am to 5:30pm (Bank Holidays excluded)
