Cloud communication tools today help solve critical parts of this puzzle, enabling digital communications and hybrid working. But they have broken the link that a historical enterprise-wide communication tool provided across all employees.
Today, many organisations are split, with business users connected by unified phone, video, and messaging, and contact centre agents on a separate cloud platform for inbound, digital, and outbound customer communications.
This split puts an undue burden on the IT organisation to support multiple disparate solutions that fail to spread information quickly and effectively throughout an organisation. And when organisations engage with customers only through their lower-paid employees in the contact centre, it’s harder to improve both customer and employee experience. Luckily, there’s a better way.
XCaaS by 8x8 provides the only integrated cloud platform for contact centre, voice, video, chat, and APIs. The 8x8 eXperience Communications Platform™ empowers enterprises with modern communication experiences, boosts employee productivity, delights customers, and reveals deeper insights for smarter decisions and a more agile business.
8x8 provides one open integration framework to connect to productivity tools like Microsoft Teams and CRM systems, saving implementation time and maintenance dollars. Embeddable APIs enable low-code, no-code customized experiences, especially in the contact centre with more robust omnichannel possibilities.
Our team can be contacted Monday to Friday, 8:30am to 5:30pm (Bank Holidays excluded)
