Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience. We offer various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all sizes.

View your call traffic and agent activity with our call and contact analytics software. Respond immediately to real-time data and adjust business resources accordingly. Retrieve missed calls and potential lost revenue, all in real-time, allowing you to boost productivity and improve overall performance of your business.

Our software ensures that every interaction is logged instantly and accurately, allowing you to keep a close eye on the calls received, where they originated from and how long they were on hold. Easily diagnose potential call routing issues and use data to investigate customer engagement complaints.